Top Menu

Delivery and refunds
Delivery

Delivery time for each article will depend on stock availability and will be confirmed by La Bonne Étoile. MRW will be our delivery partner.

Shipping costs are not included in the price and will be showed before the purchase is finalized. They may vary depending on the delivery address. Shipping costs are proportional to weight, cubic capacity and delivery destination.

Shipping will take place 24 – 48 hours after payment has been confirmed (weekdays).

Return policy and money back guarantee

If you are not fully satisfied with your order once you have received it, you have 7 working days (10 calendar days) upon delivery to voluntarily withdraw your purchase according to the Retail Spanish Regulation as well as the E.U. regulation (97/7/EU directive).

In case your product is damaged during the delivery process, the product will be replaced for a new one in perfect condition with no additional charge.

In case you wish to return your product, shipping costs will not be refunded. The client will be charged with the shipping for returned goods (except for damaged products).

Refunds will be made through the same payment method the buyer used.

btt